The TalentEd Customer Experience
Our commitment to your success doesn’t end when you begin.
The TalentEd Experience is about more than the software. (And it’s anything but hands off). Our customers expect unmatched collaboration and support every step of the way — from the sales consultation process to our proven implementation approach. Then, with ongoing, on-demand live support, training, and development opportunities, we continue to deliver on that promise.
From the get-go, you’ll have a dedicated Customer Success Manager (CSM) to guide you (and your team) through the entire implementation process. By supporting your needs in gathering data, form-building, tailored configuration, and testing, your CSM works with you to ensure a successful launch. All the while, there’s also a dedicated team available each and every business day to partner with you online or over the phone – whether you need a how-to refresher or help with something more complex.
There’s a reason TalentEd enjoys a 98% retention rate (well above the industry standard).