Customer Success Team

The TalentEd Customer Experience

Our commitment to your success doesn’t end when you begin.

The TalentEd Experience is about more than the software. (And it’s anything but hands off). Our customers expect unmatched collaboration and support every step of the way — from the sales consultation process to our proven implementation approach. Then, with ongoing, on-demand live support, training, and development opportunities, we continue to deliver on that promise.

From the get-go, you’ll have a dedicated Customer Success Manager (CSM) to guide you (and your team) through the entire implementation process. By supporting your needs in gathering data, form-building, tailored configuration, and testing, your CSM works with you to ensure a successful launch. All the while, there’s also a dedicated team available each and every business day to partner with you online or over the phone –  whether you need a how-to refresher or help with something more complex.

There’s a reason TalentEd enjoys a 98% retention rate (well above the industry standard).

  • Phone & Live Chat Support

    Our team of Customer Success Specialists are available by phone, live chat, and email each business day from 7 a.m. — 7 p.m. CT.

  • Free Webinars

    Refresh your skills or learn new tricks and tips with frequent live and recorded online meetings. From beginner boot camps to advanced skills for HR, administrators, or principals, we’re always giving you the tools you need to succeed.

  • Customer Satisfaction Surveys

    Your opinion counts. That’s why we ask for and welcome your feedback regularly — even after your implementation. Ensuring your success means never taking it for granted.

  • Software Upgrades

    TalentEd keeps getting better with system updates — including new tools and features to improve efficiency and performance — posted almost weekly, all delivered without interruption or downloading via the cloud. See what’s new anytime by clicking the convenient New Features tab.

  • Support Portal

    Find every resource at your fingertips in the Knowledge Base, including Frequently Asked Questions, our library of videos and articles, and direct access to our Customer Success Specialists.

  • Online Video Tutorials

    Our library of easy-to-use and follow video tutorials is always growing, so you can have your questions answered when it works best for you.

  • Additional Training

    Some of TalentEd’s best features come directly from you. We make it easy to share your ideas for product additions and improvements because we know you’re the expert at what you do. We’re here to help you do it better.

  • State User Groups

    Part of the TalentEd Experience is a sense of community. Enjoy opportunities to meet and collaborate with nearby peers to share your expertise, best practices, and camaraderie.